Refund policy

At ORIHANE Lighting, customer satisfaction is important to us. We are committed to providing quality lighting fixtures and a clear, straightforward return and refund process.

We accept returns and exchanges under the conditions outlined below.

30-Day Return Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a standard return, the item must:

Be unused, uninstalled, and undamaged.
Be in its original condition.
Include its original packaging, accessories, instruction manuals, mounting hardware, and all other components supplied with the product.
Show no signs of installation, modification, or use.

Items showing signs of installation, use, alteration, missing components, or damage caused after delivery are generally not eligible for standard returns, except where applicable law or a confirmed product defect requires otherwise.

Return or exchange requests submitted after the 30-day period may not be accepted, except where required by applicable law.

Custom and Special-Order Lighting

Custom-made, personalized, and special-order lighting fixtures are generally non-returnable and non-refundable for change-of-mind reasons.

These products may be manufactured or modified according to specific customer requirements, including dimensions, materials, finishes, configurations, or other agreed specifications.

However, if a custom or special-order product arrives damaged, defective, or materially different from the confirmed order specifications, please contact us so we can review the issue and provide an appropriate solution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team at:

info@orihanelighting.com

Please include:

Your order number.
The product you wish to return or exchange.
The reason for your request.
Relevant photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide return instructions by email if your request is approved.

Please do not send items back before receiving return instructions.

All approved returns must be shipped by mail or an authorized carrier.

We do not accept in-person returns or drop-offs.

To help prevent damage during transit, please securely package the item using its original packaging and appropriate protective materials.

Return Shipping Costs

For eligible standard returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, ORIHANE Lighting will arrange an appropriate resolution and cover reasonable return shipping costs where a return is required.

Any return shipping arrangements must follow the instructions provided by our customer support team.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your lighting fixture arrives damaged, defective, or incorrect, please contact us within 30 days of delivery whenever possible.

Email:

info@orihanelighting.com

Please provide:

Your order number.
Clear photographs showing the issue.
A description of the damage, defect, or incorrect item.
Photographs of the outer packaging where relevant.

Our support team will review the information and determine an appropriate solution, which may include replacement parts, a product replacement, a return, or a refund, depending on the circumstances and applicable law.

Please retain the original packaging until the issue has been reviewed.

The 30-day notification period does not limit any non-waivable statutory rights or remedies.

Refund Processing

Once an approved returned item has been received and inspected, we will notify you of the outcome.

If the refund is approved, we will process it within 14 business days after receiving and inspecting the returned product.

Refunds will be issued to the original payment method used for the purchase.

PayPal Refunds

ORIHANE Lighting currently accepts payments through PayPal.

Accordingly, refunds for eligible orders will be issued through PayPal to the original payment transaction.

Once we initiate the refund, the time required for the funds to appear in your account may depend on PayPal and the funding method used for the original payment.

A refund confirmation email will be sent after the refund has been processed.

Refund Currency

All refunds will be processed in United States Dollars (USD), consistent with the original order transaction.

If currency conversion is involved, exchange rates or fees applied by PayPal or your financial institution may affect the amount received in your local currency.

Such currency conversion arrangements are subject to the relevant payment provider's policies.