Terms of service

OVERVIEW

Welcome to ORIHANE Lighting.

ORIHANE Lighting operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer products and services to our customers.

Throughout these Terms of Service (the "Terms"), "we," "us," and "our" refer to ORIHANE Lighting, and "you" and "your" refer to users, customers, or visitors accessing our Services.

By visiting our website, using our Services, or purchasing products from us, you agree to be bound by these Terms and any additional policies referenced herein.

Please read these Terms carefully before using our website.

If you do not agree to these Terms, you should not use our Services.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your jurisdiction, or that you have obtained any necessary parental or guardian permission as required by applicable law.

To place an order or access certain features of our website, you may be required to provide personal information, including your name, email address, billing information, shipping address, and payment details.

You agree that all information you provide is accurate, current, and complete.

If customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You may not transfer, sell, assign, or license your account to another person without authorization.

We reserve the right to restrict access to accounts or Services in accordance with these Terms and applicable law.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe the lighting fixtures, materials, dimensions, finishes, colors, and other product characteristics offered through our website.

However, the appearance of products may vary slightly depending on screen settings, lighting conditions, photography, and natural material variations.

Lighting products made with natural materials, including paper, alabaster, brass, iron, and aluminum, may exhibit variations in texture, veining, finish, or appearance.

Such natural variations do not necessarily constitute product defects.

Product descriptions, specifications, prices, and availability may be updated from time to time.

We reserve the right to discontinue products or limit available quantities, subject to applicable law and existing contractual obligations.

Custom and Made-to-Order Lighting

ORIHANE Lighting offers both ready-to-ship and custom or made-to-order lighting products.

Custom lighting projects may involve additional production requirements, specifications, design confirmations, and manufacturing lead times.

Where applicable, the final specifications, pricing, production timeline, and other relevant conditions for a custom order will be communicated to the customer before the order is confirmed.

Customers are responsible for reviewing and approving applicable custom-order specifications before production begins.

Cancellation, modification, and return conditions for custom products may differ from those applicable to standard products and will be subject to our published Refund Policy, any agreed custom-order terms, and applicable law.

SECTION 3 - ORDERS

When you place an order through our website, you are submitting an offer to purchase the selected products.

Orders are subject to acceptance by ORIHANE Lighting.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, inaccurate pricing, or inability to fulfill the requested order.

An automated order acknowledgment does not necessarily constitute final acceptance of an order.

We will notify you if an order cannot be accepted or must be canceled.

Where payment has already been collected for an order that we cancel, any required refund will be issued in accordance with applicable law and our relevant policies.

Please review your order information carefully before completing checkout.

Order changes or cancellations may not always be possible once processing or custom production has begun.

Returns, exchanges, and refunds are governed by our Refund Policy:

https://orihanelighting.com/policies/refund-policy

We serve individual consumers as well as eligible professional and commercial customers, including interior designers, architects, contractors, and project purchasers.

Orders involving wholesale quantities, custom manufacturing, or special commercial arrangements may be subject to additional terms agreed upon before purchase.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are in United States Dollars (USD), unless otherwise indicated.

Prices, discounts, and promotions may change without prior notice. However, changes will not ordinarily affect orders already accepted, except where permitted by applicable law or agreed with the customer.

The applicable purchase price will be displayed during checkout and reflected in the order confirmation.

Payment Methods

ORIHANE Lighting currently accepts payments through PayPal.

Payments are processed through PayPal's payment services and are subject to applicable PayPal terms and policies.

Customers may be able to use payment methods supported within PayPal's checkout experience, depending on their location and PayPal's available options.

ORIHANE Lighting does not independently offer additional direct payment processing methods unless expressly displayed at checkout.

You agree to provide accurate and complete billing and transaction information.

Taxes and Additional Charges

Applicable taxes, duties, import charges, or other fees will be handled according to the information disclosed during checkout, the applicable shipping arrangements, and relevant laws.

Any additional charges that are known to us and payable by the customer will be disclosed where required before the order is confirmed.

Shipping arrangements are described in our Shipping Policy:

https://orihanelighting.com/policies/shipping-policy

Special delivery services or individually quoted custom projects may have separate pricing terms disclosed before purchase.

SECTION 5 - SHIPPING AND DELIVERY

We arrange shipping and delivery according to our published Shipping Policy.

Estimated delivery times are provided for general guidance and may vary depending on product availability, production requirements, shipping destination, customs processing, and carrier conditions.

Delivery dates are estimates unless a specific delivery commitment has been expressly agreed upon.

For custom and made-to-order lighting products, production and shipping schedules may differ from standard orders.

We will communicate relevant timelines where applicable.

Risk of loss or damage during shipping will be allocated in accordance with applicable law and any agreed shipping terms.

Nothing in this section limits rights or remedies available to customers under applicable consumer protection laws.

For further information, please review:

https://orihanelighting.com/policies/shipping-policy

SECTION 6 - INTELLECTUAL PROPERTY

The content available through our Services, including text, graphics, images, product photography, videos, logos, website design, and other materials, may be owned by ORIHANE Lighting or used under license from the relevant rights holders.

Such materials are protected by applicable intellectual property laws.

You may access and use our website for lawful personal or business purchasing purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.

Nothing in these Terms grants ownership of or an unrestricted license to any intellectual property belonging to ORIHANE Lighting, Shopify, or third parties.

All rights not expressly granted are reserved by their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to features, applications, or tools operated by third-party service providers.

Such tools may be governed by separate terms and privacy policies.

We do not necessarily control or monitor all third-party tools made available through our Services.

Third-party tools may be provided on an "as is" or "as available" basis, subject to applicable law.

You should review the relevant third-party terms before using such services.

We may introduce, modify, or discontinue optional features as our Services evolve.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

We are not responsible for the content, privacy practices, security, or accuracy of independent third-party websites.

Accessing third-party websites is subject to their respective terms and policies.

We encourage you to review those policies before providing information or making purchases through external websites.

Nothing in this section limits rights that cannot legally be excluded.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure supporting our website and certain related services.

However, purchases made directly from ORIHANE Lighting are transactions between the customer and ORIHANE Lighting, unless otherwise expressly stated.

Shopify is not the seller of the lighting products offered by ORIHANE Lighting.

The respective responsibilities of Shopify and ORIHANE Lighting are governed by applicable agreements and laws.

SECTION 10 - PRIVACY POLICY

We collect, use, process, and disclose personal information in accordance with our Privacy Policy and applicable laws.

Our Privacy Policy is available at:

https://orihanelighting.com/policies/privacy-policy

Because our website uses Shopify, certain information may also be processed by Shopify according to its applicable privacy practices.

You may review Shopify's Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

For more information about Shopify's privacy practices and available privacy rights, visit:

https://privacy.shopify.com/en

SECTION 11 - FEEDBACK

If you voluntarily submit product reviews, suggestions, comments, ideas, or other feedback to ORIHANE Lighting, you represent that you have the necessary rights to provide such content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that feedback for legitimate business purposes, including improving our Services and presenting customer reviews, subject to applicable law and any agreed restrictions.

We are not required to publish every submitted review or comment.

We may moderate or remove content that violates applicable laws, the rights of others, or these Terms.

You agree not to submit fraudulent, misleading, defamatory, infringing, or otherwise unlawful content.

You remain responsible for the accuracy and legality of feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, specifications, pricing, availability, promotions, or shipping information.

We reserve the right to correct such errors and update information where necessary.

If a material error affects an order, we may contact you to confirm the corrected information or offer an appropriate resolution.

Any cancellation or adjustment to an existing order will be handled in accordance with applicable law.

SECTION 13 - PROHIBITED USES

You agree to use our Services only for lawful purposes.

You must not use our website or Services to:

Violate applicable laws or regulations.
Infringe the intellectual property or privacy rights of others.
Submit fraudulent or misleading information.
Harass, threaten, abuse, or impersonate other individuals or organizations.
Distribute viruses, malware, or malicious code.
Interfere with the security or operation of our website.
Attempt unauthorized access to customer accounts or systems.
Conduct unlawful scraping, data harvesting, or automated abuse.
Send unsolicited commercial messages through our Services.
Engage in activities that disrupt other customers' use of the website.

We may restrict or terminate access to the Services if we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 - TERMINATION

We may suspend or terminate access to the Services where permitted by law, including in response to serious violations of these Terms, fraudulent activity, or security risks.

Termination of website access does not automatically cancel valid obligations arising from previously accepted orders.

Any outstanding payment obligations, refunds, returns, or other contractual responsibilities will be handled according to applicable law and the relevant agreements.

Provisions that reasonably need to survive termination, including intellectual property, liability, dispute resolution, and other applicable obligations, will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and reliable Services.

However, website content may not always be complete, current, or free from technical errors.

Except for warranties and rights that cannot legally be excluded, the website and its general informational content are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted or error-free access to the website.

Product warranties, if any, are governed by the applicable product documentation, express warranty terms, and mandatory consumer protection laws.

Nothing in these Terms excludes statutory guarantees or remedies that apply to your purchases.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ORIHANE Lighting and its relevant service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may lawfully be limited or excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, or other matters to the extent such liability cannot legally be excluded or limited.

Nothing in these Terms removes rights or remedies provided by mandatory consumer protection laws.

Any applicable limitations of liability will be interpreted and enforced only to the extent permitted by law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ORIHANE Lighting and its relevant representatives against third-party claims, losses, or expenses arising directly from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.

This provision does not apply to the extent a claim results from our own unlawful conduct, negligence, or other conduct for which liability cannot legally be excluded.

We will provide appropriate notice of relevant claims and cooperate in their reasonable resolution where required.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or severed to the extent necessary under applicable law.

The remaining provisions will continue in effect to the extent legally permitted.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not automatically constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies and agreements expressly incorporated by reference, constitute the general agreement governing your use of the Services.

Additional written terms may apply to custom lighting projects, wholesale purchases, or other individually negotiated arrangements.

Where separate written terms are expressly agreed upon for a particular transaction, those terms will govern that transaction to the extent of any conflict.

SECTION 20 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may assign our rights or obligations in connection with a lawful business transfer, restructuring, or similar transaction, subject to applicable law and any required notifications.

Such assignment will not eliminate mandatory customer rights.

SECTION 21 - GOVERNING LAW

These Terms will be governed by the laws applicable to the relevant transaction, subject to mandatory consumer protection and conflict-of-law rules.

Nothing in these Terms deprives consumers of protections that cannot be waived under the laws of their place of residence.

Any dispute concerning the Services or a purchase will be resolved through the courts or other dispute-resolution procedures having jurisdiction under applicable law, unless the parties have entered into a separate, legally enforceable dispute-resolution agreement.